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Store Policies

At Underover we give you Quality, Charm and Durability in every House!


At this time we only accept Pay Pal as method of payment. When you pay with Pay Pal your full purchase price is covered.

Shipping Details: 

Although free shipping is only available in Continental USA and the Canadian Provinces, WE SHIP WORLDWIDE! Just email us for a shipping quote before ordering!
We use Fedex Ground and all shipments are fully insured. Your house will be shipped out within 14 business days after ordering and a tracking number will be sent to you at that time.

Return Policy: 

At UnderCover Pet Houses our products are guaranteed to satisfy. If you change your mind about your purchase from us and need to return it for any reason please email us within 15 days with the reason for your return and we will provide you with the details on how to exchange or replace your house. We will refund you the original amount of the purchase price less shipping. Returns are subject to a 25% restocking fee (35% restocking fee on custom orders) and must be received in original packaging in new, unused, and undamaged condition. A return for refund does not come under our warranty conditions below, therefore you will be responsible for the cost of return shipping.

Warranty Replacement: 

If you receive a defective item, UnderCover Pet Houses will, at its discression and expense replace any parts that are found defective within 15 days of receipt of purchase. We must be notified by email with supporting pictures of defective item or part. Our 15 day warranty covers the replacement of any defective item or part, it does not cover a refund for a return. If you would like to cancel your order and return the product you will need to make arrangements to return the item to us as outlined in our returns policy above.

Shipping Damage: 

If upon delivery you discover that your merchandise is damaged, refuse delivery or notate damage on shippers copy of freight bill then contact us and we will replace the item at no cost to you. If you discover damage to your item after delivery you must notify us by e mail within 3 days with supporting photos of the damaged product. UnderCover Pet houses will replace any damaged parts free of charge. If you decide to cancel your order, you will be responsible for returning the item to us as outlined in our returns policy above.


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